You need to call 9-1-1, now what? How to talk to an emergency dispatcher. Stay calm • Give your location, or an address • The phone number you are calling from •What is the emergency •Follow directions and answer questions •Remain on the phone with the 9-1-1 dispatcher until they've told you it's safe to hang up. If you follow these steps, you will not only help the victims of the emergency, but you'll be helping to keep the situation under control and prevent others from panicking. And, you mig

**Making a 'Silent 999' call** In some emergencies we recognise people will dial 999 but be unable to speak as it may put them at risk. Pressing 55 when prompted let's us know you need us. Here call handler Kathryn Longstaff explains the system... | Cleveland Police