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KPMG's global survey of over 1,000 consumers across 9 sectors within Malaysia identified a Top 10 list of customer experience (CX) pioneers in the country. Well done to Bank Islam Malaysia Berhad, PETRONAS, Great Eastern Takaful, ZALORA, Maybank, Shell, Petron Malaysia, AIA Malaysia Public Takaful, Takaful Malaysia, and FWD Takaful. This is part of a global study of more than 89,000 consumers across 25 markets to analyze top performing brands that are orchestrating the connected #customerexperie
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The way #Indianconsumers purchase, consume, and behave today has been altered. Customers not only want connected journeys, transparent processes and seamless transitions across channels but also expect experiences to be tailored to meet their circumstances. In this report, KPMG India examines how Indian companies are adjusting to catch up with ever-changing #consumerexpectations and identify organisations that are leading in #customerexperience (#CX). Download a handset-friendly copy today! For
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Why is CX a top priority for CEOs today? Speaking at the ET Brand Equity CX Annual Symposium, Amit Khanna, Partner and Leader, Customer Transformation, PwC India, highlights how CX is driving differentiation in an era of commoditised products, the high cost of customer loss, and its role in shaping new business models like quick commerce. As businesses evolve to meet customer needs, CX remains a strategic priority for the future. Watch the full video for more information! Read the full report on
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