The Pinnacle Awards proudly announces the winners of the 2026 Artificial Intelligence Awards, recognizing excellence in AI innovation, engineering, enterprise transformation, industry impact, ...

Government IT leaders share how improving ITSM maturity can lay the groundwork for automation, enterprisewide digital ...

Edinburgh‑based ITSM provider brings 25 PinkVERIFY™‑certified processes, real‑world council and NHS case studies ITSX ...

PFAS is a threat to firefighters’ health. Forever Analytical has launched a new screening program for firefighters, ...

According to MarketsandMarkets, the Cloud ITSM Market is projected to grow from USD 11.09 billion in 2025 and to reach USD 23.04 billion by ...

People may know Artemis as NASA’s return-to-the-Moon program. However, it is much more than a rerun of Project Apollo. While the destination is the same, the goals are more ambitious. The program’s ...

Understanding the key differences between ITAM vs ITOM is essential for organizations seeking stable service delivery, financial control, and operational transparency. While these disciplines are ...

Novid Parsi is a freelance writer based in St. Louis who covers a wide range of fields, including healthcare and technology. IT service management involves a comprehensive approach to end-to-end IT ...

The evolution of IT Service Management (ITSM) has reached an exciting new stage. As businesses face increasing operational complexity, the combination of Agentic AI and Now Assist marks a significant ...

Between the government shutdown and the One Big Beautiful Bill Act, the Supplemental Nutrition Assistance Program (SNAP, formerly called Food Stamps) is undergoing significant cuts. This 60-year ...

Agentforce IT Service is going to be a big focus for the coming months, says Chief Information and Technology Officer Omar Baig. Omar Baig is a man who wears many hats. He’s not alone in this, but as ...