The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.

The pilot phase is over. Enterprises don’t have an AI problem. They have an execution problem. For most of the past deca ...

At its Ignite conference next month, Microsoft will let more of its users spin up autonomous AI "agents" within Copilot Studio, its AI orchestration platform. The public preview of this agent-building ...

At its Ignite conference next month, Microsoft will let more of its users spin up autonomous AI "agents" within Copilot Studio, its AI orchestration platform, the company says. The public preview of ...

Microsoft is having a CX moment. Today, the company introduced a series of new AI agents that operate across the customer experience spectrum, including real-time voice agents in the Microsoft Copilot ...

Microsoft on April 27 announced general availability of real-time voice agents in Microsoft Copilot Studio alongside new AI-powered agents and features across Dynamics 365 Contact Center, Dynamics 365 ...

Microsoft just announced a suite of autonomous AI agents for its Dynamics 365 platform, intensifying the competition with Salesforce in the enterprise AI market. The tech giant will release ten new ...

From next month, businesses will be able to use Microsoft’s Copilot Studio to create autonomous AI agents: interactive systems designed to perform specific tasks and automate user processes. The ...

Microsoft, under CEO Satya Nadella, is adding new AI capabilities including AI agents that can complete tasks and oversee business processes autonomously. (GeekWire File Photo / Todd Bishop) AI agents ...