CMS is seeking input (pdf) on a Consumer Assessment of Healthcare Providers and Systems survey for insurance exchanges. Under the Patient Protection and Affordable Care Act, HHS is required to ...

SAN FRANCISCO--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced it has acquired Fields Healthcare Research, a Centers for Medicare & Medicaid ...

CMS has issued two requests for information on Consumer Assessment of Healthcare Providers and Systems surveys for outpatient surgery and hospice care in the Federal Register. CMS is seeking ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that the Centers for Medicare & Medicaid Services (CMS) has approved ...

We discuss our concerns about tying physician performance to CG-CAHPS scores and suggest an alternative approach to facilitate translation of service excellence into clinical practice. The Affordable ...

A new study from the Better Medicare Alliance gave a series of recommendations to improve the customer surveys that play a vital part in Medicare Advantage star ratings. (Getty/designer491) () The ...